Privacy Policy

The purpose of this Privacy Policy is to inform how ALISEDA collects, processes, and protects the personal data gathered through the Website and/or customer service telephone lines, so that Users can freely and voluntarily decide if they wish to provide their personal data through the forms provided for this purpose.

We remind you that any personal data that ALISEDA may collect through the Website or through various communications with the User will be treated with absolute confidentiality. ALISEDA commits to keeping this data secret and guarantees the duty to protect it by adopting all necessary measures to prevent its alteration, loss, and unauthorized processing or access. However, the transmission of information over the Internet is not completely secure; therefore, although ALISEDA will do its best to protect the User's data, it cannot guarantee its security during transit to the Website. All information provided by the User is sent at their own risk. Once the User's data is received, ALISEDA will use strict procedures and security features to prevent any unauthorized access.

Who is the Controller of your data?

Identity: ALISEDA SERVICIOS DE GESTIÓN INMOBILIARIA, S.L.U.

VAT ID: B-86875689

Postal address: Avenida de Manoteras, 12, 5th floor. 28050, Madrid

Email: clientes@alisedainmobiliaria.com

Data Protection Officer: dpo@alisedainmobiliaria.com

What are the purposes of processing your data?

Through this Website, ALISEDA collects and processes your personal data for the following purposes:

To handle and manage your requests, complaints, and suggestions. We will use your data, including your phone number, to handle and manage any request you make.

To manage the sending of our own and third-party commercial information and prospecting. Provided you have given your consent in the corresponding checkbox, we will use your data to send you commercial communications related to the real estate sector that we believe may be of interest to you, by any means, automated or not (mail, WhatsApp, SMS, MMS, Internet, telephone…). In order to personalize the offers, we sometimes create commercial profiles with the information you provide (place of residence, stated interests, etc.)

To carry out specific internal control and quality campaigns.

What is the legal basis for processing your data?

The legal basis for handling and managing your requests is the existence of a contractual and/or pre-contractual relationship.

The legal basis for managing complaints and suggestions is legitimate interest.

The legal basis for managing the sending of our own and third-party commercial information and prospecting is your consent.

The legal basis for carrying out specific internal control and quality campaigns is legitimate interest.

How long will we keep your data?

The data obtained for the purpose of handling and managing your requests, complaints, and suggestions and sending our own and third-party commercial communications will be kept as long as your relationship with us is maintained, and even after it ends, for the period necessary for the formulation, exercise, or defense of claims and legal obligations, always being duly blocked.

Who may be the recipients of the data communication?

Third-party service providers, if necessary, to achieve the purposes described above.

What are your rights when you provide us with your data?

Anyone has the right to obtain confirmation as to whether or not ALISEDA is processing personal data concerning them. You have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

On certain occasions, you may request the limitation of the processing of your data, in which case we will only keep it for the exercise or defense of claims.

In certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. ALISEDA will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims. You can also object to receiving our commercial offers.

Data subjects have the right to data portability.

Likewise, you have the right to withdraw the consent given at any time.

To exercise your rights, please notify us in writing to ALISEDA indicating your name, surname, address, by phone at +34 91 123 26 53 or send us an e-mail to: dpo@alisedainmobiliaria.com. In any case, you are informed that if there are reasonable doubts about your identity, additional information may be required to identify you correctly, for example, your identity document.

We inform you of your right to file a complaint with the Supervisory Authority (AEPD).

Additional Information

Minors: Children under 16 years of age must refrain from providing us with their personal data.

Data update: You agree to immediately communicate any modification of your data, so that the information held by ALISEDA is always up-to-date and free of errors.

Links: The Website may contain links to other websites. Please note that we are not responsible for the privacy and data processing of other websites. This Privacy Policy applies exclusively to the information collected on the Website. We recommend that you read the privacy and data processing policies of other websites that you link to from our Website or otherwise visit.